Servivo Privacy Policy

Effective Date: March 27, 2026

Servivo Inc. ("Servivo", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use the Servivo mobile application and related services (the "App").

1. Information We Collect

a. Information You Provide

• Name, email address, and phone number
• Account login credentials
• Business information (for technicians)
• Communications sent through the App
• Information submitted when claiming a business listing

b. Location Information

• Approximate location (postal code)
• Precise location (if permission is granted)
• Service address (when provided)

c. Automatically Collected Information

• Device information
• App usage data
• IP address
• Log and diagnostic data

2. How We Use Your Information

• Provide and improve the App
• Match users with technicians
• Display listings with pricing and location relevance
• Enable communication between users and technicians
• Process transactions
• Verify business claims
• Detect fraud and misuse
• Analyze usage

3. Listings and Public Information

Business listings may be publicly visible within the App. Some listings may be created using publicly available information. Technicians may claim and update their listings.

4. Sharing of Information

We do not sell your personal information.

• Service providers (hosting, payments, analytics)
• Other users when you contact technicians
• Legal authorities when required

5. Payments

Payments are processed through third-party providers. We do not store full payment details.

6. Data Retention

We retain data as long as necessary to provide services, comply with legal obligations, and resolve disputes.

7. Your Choices

• Access and update your information
• Disable location permissions
• Request account deletion

8. Security

We use reasonable safeguards to protect your information, but no system is completely secure.

9. Children's Privacy

The App is not intended for individuals under 18.

10. Changes to This Policy

We may update this policy from time to time.

11. Contact Us

Email: dean.xu@servivo.app

Company: Servivo Inc.

Location: Ontario, Canada